Privacy Policy & SMS Terms

Effective Date: 2/17/2026

At Redwood Mobility & Access, trust matters. We are committed to protecting your information and communicating clearly about how it is used.

This policy explains what we collect, how we use it, and how we communicate with you.

Information We Collect

When you contact us or request services, we may collect:

  • Name

  • Phone number

  • Email address

  • Property address

  • Project details

  • Communications you share with us

We collect only what is necessary to coordinate mobility and accessibility solutions.

How We Use Your Information

Your information is used to:

  • Respond to your inquiry

  • Schedule assessments and installations

  • Provide service updates

  • Coordinate with authorized case managers, therapists, or facility representatives

  • Improve our services

We do not sell or rent your personal information.

SMS & Automated Communications

If you provide your phone number, you consent to receive calls and text messages from Redwood Mobility & Access, including messages sent using automated technology, related to scheduling, project coordination, and service updates.

  • Consent is not a condition of purchase.

  • Message frequency varies by project.

  • Message and data rates may apply.

  • You may opt out at any time by replying STOP.

  • For assistance, reply HELP or contact us directly at (925) 529-1113.

Mobile information will not be shared with third parties for marketing purposes.

California Privacy Rights

If you are a California resident, you may request access to, correction of, or deletion of your personal information. To make a request, contact us at hello@redwoodmob.com.

We do not sell personal information.

Information Sharing

We share information only as necessary to:

  • Coordinate licensed installation services

  • Communicate with authorized care providers or VA representatives

  • Comply with legal obligations

We limit information to what is reasonably necessary for service coordination.

Data Security

We implement reasonable administrative and technical safeguards to protect your information. While no system can guarantee absolute security, we take appropriate steps to safeguard the information entrusted to us.

Updates

We may update this policy periodically. Any changes will be posted here with a revised effective date.

Contact

Redwood Mobility & Access
500 High Street #389, Oakland CA 94601
(925) 529-1113
hello@redwoodmob.com

Accessibility Statement

Redwood Mobility & Access is committed to making our website accessible and usable for all people, including individuals with disabilities.

We strive to ensure our website aligns with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience difficulty accessing any content on this site or need information in an alternative format, please contact us directly.

We are committed to providing clear communication and reasonable accommodations to support access for all individuals.

Phone: (925) 529-1113
Email: hello@redwoodmob.com